Scanning and importing
For difficult labels, hold the camera steady and fill the guide with the entire code. CodeScout selects a clear frame, corrects perspective, crops the label, and verifies the decoded result before saving.
Vault and iCloud sharing
Confirm iCloud Drive is enabled and that CodeScout can use iCloud. Invitations must be accepted with the Apple Account to which they were sent.
NFC tags and device links
Use an unlocked, NDEF-compatible NFC tag. CodeScout writes only an opaque HTTPS device reference—never the pairing credential itself.
Purchases and restoration
Open CodeScout Settings and choose Restore Purchases. Monthly, yearly, and lifetime purchases are processed by Apple and can be managed from your Apple Account.
Privacy and deletion
Most CodeScout information stays on your devices or in your private iCloud account. Delete records in the app and review the Privacy Policy for details.
Before contacting support
Include your iPhone model, iOS version, CodeScout version, the feature you were using, and the exact error message. Never email pairing credentials, setup codes, or vault passwords.
Still need help?
Email us and we’ll respond as soon as possible. Do not include smart-home pairing secrets or other sensitive credentials.
support@heric.net